Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Many Labs LLC, doing business as Lucidly (“Lucidly,” “we,” “us,” or “our”). They govern your use of the Lucidly website at lucidly.so, the Lucidly web application at app.lucidly.so, and related services (together, the “Service”).

By creating an account, joining a project as a guest, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you agree to these Terms on its behalf and confirm that you have the authority to do so. In that case, “you” means that organization. If you do not agree, do not use the Service.

Our Privacy Policy explains how we handle personal information and is part of these Terms.

1. The Service

Lucidly is a website feedback and visual QA tool. It lets you load websites, pin comments on them, capture screenshots, attach files, collaborate in real time, and track feedback on a Kanban board. We may add, change, or remove features over time. Features labeled as beta or coming soon may change or be discontinued.

2. Accounts and access

  • Eligibility. You must be at least 16 years old, and old enough to form a binding contract where you live, to create an account.
  • Your account. You must give accurate information when you sign up and keep it up to date. You are responsible for keeping your login credentials secure and for all activity under your account. Tell us right away at support@lucidly.so if you believe your account has been compromised.
  • Workspaces and roles. Account holders can create workspaces and add team members. Project owners can invite collaborators to individual projects and share comment-only links with guests. The account holder who owns a workspace or project is responsible for who they give access to and for how those people use the Service within that workspace or project.
  • Guests. Guests can join a project through a comment-only link without creating an account. Guests must follow these Terms. Anyone with an active comment-only link may be able to access the project, so share links only with people you trust. Project owners can turn links off at any time.

3. Plans, trials, and billing

  • Plans. Lucidly offers paid plans, currently Starter, Pro, and Business, with the features and limits described on our pricing page. Plan features and limits may change. If a change reduces the features of your current plan, we will give you reasonable advance notice.
  • Free trials. Paid plans may start with a free trial, currently 7 days. No credit card is required to start a trial. When a trial ends, you will need to choose a paid plan to keep using paid features.
  • Payment. Subscriptions are billed in advance, monthly or yearly, through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method for the plan you choose, plus any applicable taxes.
  • Renewal. Subscriptions renew automatically at the end of each billing period until you cancel.
  • Cancellation. You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access to paid features until then.
  • Refunds. Except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused features, or downgrades.
  • Price changes. We may change our prices. Any change takes effect at the start of your next billing period after we give you notice, and you can cancel before then if you do not agree.
  • Failed payments. If a payment fails, we may suspend access to paid features until the balance is paid.

4. Your content

  • Ownership. “Your Content” means everything you or the people you invite add to the Service, including website URLs, comments, replies, attachments, and the screenshots captured from websites you review. You keep all rights you have in Your Content.
  • License to us. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, display, and transmit Your Content only as needed to operate, secure, and improve the Service and to provide it to you and the people you share it with. This license ends when Your Content is deleted from the Service, except for copies kept in backups for a limited time or as required by law.
  • Your responsibility. You are responsible for Your Content and for having all rights and permissions needed to add it to the Service and to let us use it as described in these Terms.

5. Websites you review

To show a website in Lucidly, our servers fetch and display that website for you and the people in your project, and capture screenshots of it when comments are posted. You agree that:

  • You will only load websites that you own, that you are authorized to review, or that are publicly available and that you are permitted to view.
  • If you enter a password for a protected website, you are authorized to use it, and you allow us to use it to access that site on your behalf.
  • You will not use the Service to get around access controls, paywalls, or security measures on websites you are not authorized to access.

Websites may look or behave differently inside Lucidly than in a regular browser. We do not control the websites you load and are not responsible for their content.

6. Acceptable use

You agree not to:

  • Use the Service for anything unlawful, harmful, fraudulent, or abusive, or to infringe anyone’s intellectual property, privacy, or other rights.
  • Upload or share malware, or content that is illegal, harassing, hateful, or sexually exploitative.
  • Try to gain unauthorized access to the Service, other users’ accounts or projects, or our systems.
  • Use the Service, including our website preview system, to attack, scan, overload, or gain access to other websites, networks, or internal systems.
  • Interfere with or disrupt the Service, or try to get around usage limits, plan limits, or security features.
  • Scrape, copy, or reverse engineer the Service, except where the law allows it.
  • Resell, sublicense, or provide the Service to others as a standalone product without our written permission.
  • Send spam or unsolicited messages through invitations, mentions, or other features.

We may remove content or suspend access if we reasonably believe you have broken these rules.

7. Third-party services and connected apps

The Service works with third-party services, such as Stripe for payments and Google or GitHub for sign-in. If you connect a third-party app or AI assistant to your Lucidly account (for example, through our API or a Model Context Protocol connection), you authorize it to access your data as you allow. Your use of third-party services is governed by their own terms, and we are not responsible for them. AI assistants can make mistakes, and you are responsible for reviewing anything they create or change in your account.

8. Our intellectual property

The Service, including its software, design, and branding, belongs to Lucidly and its licensors and is protected by law. We give you a limited, non-exclusive, non-transferable right to use the Service according to these Terms while your account is in good standing. You may not use our name, logo, or trademarks without our written permission.

If you send us feedback or ideas, we may use them without any obligation to you.

9. Availability and support

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. We may perform maintenance, and the Service may sometimes be unavailable. You can check the current status at lucidly.instatus.com. Support is available by email at support@lucidly.so, and Pro and Business plans receive priority email support.

You are responsible for keeping your own copies of any content you cannot afford to lose.

10. Termination

You can stop using the Service and delete your account at any time from your profile settings.

We may suspend or terminate your access if you materially break these Terms, if your payment is overdue, if required by law, or if your use creates risk or harm for Lucidly or others. Where reasonable, we will give you notice and a chance to fix the issue first.

When your account ends, your right to use the Service stops, and we may delete Your Content as described in our Privacy Policy. Sections that by their nature should continue, including ownership, disclaimers, limitation of liability, indemnification, and governing law, survive termination.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, LUCIDLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT WEBSITES WILL DISPLAY EXACTLY AS THEY DO ELSEWHERE, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

12. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, LUCIDLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN TOLD SUCH DAMAGES ARE POSSIBLE.

LUCIDLY’S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID LUCIDLY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) 100 US DOLLARS.

Some jurisdictions do not allow certain disclaimers or limitations, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Lucidly and its owners, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, the websites you load into the Service, or your breach of these Terms.

14. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict of law rules. Any dispute arising from these Terms or the Service will be resolved in the state or federal courts located in Summit County, Ohio, and you and Lucidly consent to the jurisdiction of those courts. Before filing a claim, you agree to contact us at support@lucidly.so and try to resolve the dispute informally for at least 30 days.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date at the top of this page and notify you by email or in the Service at least 14 days before they take effect. Other changes, such as clarifications or changes required by law, take effect when we post them. If you keep using the Service after changes take effect, you accept the updated Terms.

16. General

  • Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and Lucidly about the Service.
  • Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
  • No waiver. If we do not enforce a part of these Terms, that is not a waiver of our right to do so later.
  • Assignment. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition, or sale of assets.
  • Notices. We may send notices to the email address on your account. You can send notices to us at support@lucidly.so.

17. Contact us

Many Labs LLC, doing business as Lucidly
PO Box 4066
Copley, OH 44321
United States
Email: support@lucidly.so